From Legacy Debt to Modern Intelligence: The PLRB Transformation.
PLRB is a premier research and education organization serving insurance carriers, affiliates, and industry professionals across Property, Liability, and Auto domains. Their platform supports claims research, continuing education, legal intelligence, historical weather analysis, building code research, and expert-driven Q&A across multiple specialized hubs.
Web Application • UX Strategy
About the Client
Property & Liability Resource Bureau
PLRB is a premier research and education organization serving insurance carriers, affiliates, and industry professionals across Property, Liability, and Auto domains. Their platform supports claims research, continuing education, legal intelligence, historical weather analysis, building code research, and expert-driven Q&A across multiple specialized hubs.
The Challenge
Legacy Adobe ColdFusion architecture with significant technical debt
Multiple disconnected databases and tools maintained by different teams over time
Poor branding consistency across tools built with basic HTML interfaces
Performance bottlenecks, security concerns, and limited scalability
No unified learning platform despite offering CE-credit certifications
Inefficient internal workflows reducing staff productivity
Limited search capabilities across massive datasets and reports
What We Did
Designed and implemented a strong, unified brand identity across all tools
Consolidated and normalized fragmented databases into a centralized data architecture
Built a secure, high-performance member portal behind authentication and paywalls
Delivered a fully custom LMS, purpose-built for certification and education programs
Introduced AI-powered search and report summarization, dramatically improving research efficiency
Optimized performance, security, and maintainability across all systems
Backend
LaravelCore application & servicesLaravel Passport (OAuth2 & Reverse SSO)Custom Analytics EngineMeilisearchHigh-speed indexed searchAmazon BedrockAI summarizationCustom LMS EnginexAPI, AICC, CMI5, H5PFrontend
WordPress CMSMarketing sitesRILT StackReact + Inertia + Laravel + TailwindFully responsive, accessibility-friendly UIModern design system aligned with brandingIntegrations
cVentEvent managementActive CampaignNewslettersAI search & summarization pipelineReverse SSO with external systemsCustom analytics dashboardsConclusion
The organization has successfully modernized its digital ecosystem, replacing fragmented legacy systems with a unified, scalable, and secure platform. Leveraging modern technologies like Laravel, React, Meilisearch, and Amazon Bedrock, the organization has improved performance, reliability, and user experience across research, education, and member services.
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