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From Legacy Debt to Modern Intelligence: The PLRB Transformation.

AI Content Summary
Sub-second legal search
Automated CE certification

About the Client

Property & Liability Resource Bureau

PLRB is a premier research and education organization serving insurance carriers, affiliates, and industry professionals across Property, Liability, and Auto domains. Their platform supports claims research, continuing education, legal intelligence, historical weather analysis, building code research, and expert-driven Q&A across multiple specialized hubs.

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  • Legacy Adobe ColdFusion architecture with significant technical debt
  • Multiple disconnected databases and tools maintained by different teams over time
  • Poor branding consistency across tools built with basic HTML interfaces
  • Performance bottlenecks, security concerns, and limited scalability
  • No unified learning platform despite offering CE-credit certifications
  • Inefficient internal workflows reducing staff productivity
  • Limited search capabilities across massive datasets and reports
  • Designed and implemented a strong, unified brand identity across all tools
  • Consolidated and normalized fragmented databases into a centralized data architecture
  • Built a secure, high-performance member portal behind authentication and paywalls
  • Delivered a fully custom LMS, purpose-built for certification and education programs
  • Introduced AI-powered search and report summarization, dramatically improving research efficiency
  • Optimized performance, security, and maintainability across all systems

Backend

Laravel (Core application & services)

Laravel Passport (OAuth2 & Reverse SSO)​

Custom Analytics Engine

Meilisearch (High-speed indexed search)

Amazon Bedrock (AI summarization)

Custom LMS Engine (xAPI, AICC, CMI5, H5P)

Frontend

WordPress CMS (Marketing sites)

RILT Stack (React + Inertia + Laravel + Tailwind)

Fully responsive, accessibility-friendly UI

Modern design system aligned with branding

Integrations

cVent (Event management)

Active Campaign (Newsletters)

AI search & summarization pipeline

Reverse SSO with external systems

Custom analytics dashboards

Conclusion

Project Outcome

The organization has successfully modernized its digital ecosystem, replacing fragmented legacy systems with a unified, scalable, and secure platform. Leveraging modern technologies like Laravel, React, Meilisearch, and Amazon Bedrock, the organization has improved performance, reliability, and user experience across research, education, and member services.

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